Resume of
Arthur C. Peffer Jr.
ARTHUR C. PEFFER, Jr.
4913 NW 50th Court. • Coconut Creek, Florida 33073 • (954)
360-2854 • Cell (954) 778-3013 • art (at) peffer.net
To whom it may concern:
In the interest of exploring career
opportunities within your organization, I have consistently and creatively
uncovered cost savings in new and old markets expanded relationships in
existing accounts, and maximized all areas of opportunity to close a deal. Through my experience, I have gained a
diverse and well‑rounded background that emphasizes:
ü 12 years of solid telecommunications / call center
management, multi-million dollar budgets, client relations, business
development, project management and technology contract management experience,
focusing on the ability to identify new areas of opportunity to improve overall
productivity, while reducing costs; via traffic engineering inbound / outbound,
IVR, Multi Site Skill based call routing, ACD Call management systems and CRM
initiatives. Certified Avaya.
ü Detailed, hands‑on knowledge and experience
in managing the strategies and selling the direction which have led to
exceptional levels of customer satisfaction, loyalty, and long‑term
market share growth;
ü Establishing relationships with key internal
corporate decision makers and coordinating conflicting needs/priorities of
multiple project contributors, across departmental and divisional lines,
assuring successful outcomes for high visibility projects;
ü A proven history of making positive things happen by having an
ownership mentality to opportunities, that combines with the creative ability
to think outside traditional parameters in order to drive product line market
share and presence;
ü The ability to communicate comfortably with individuals
of all levels throughout an organization, with a variety of operational,
management, and staff training skills that are easily transported between
industries and product lines.
Please contact me to discuss
your goals and the contributions I can make to achieve them.
Thank you.
Sincerely,
Art Peffer
Enclosure